Frequently Asked Questions

  • All
  • Grill Cleaning
  • Grill Repair
  • Outdoor Kitchen
  • Smoker Cleaning & Repair

Can GrillMaster help me design and build a custom outdoor kitchen?

Yes. We can help bring your dream outdoor kitchen to life. For more information, give us a call at 617-595-6400.

My Traeger isn’t working right. What can I do?

Traeger pellet grills are easy to use until something goes wrong. If your Traeger isn’t heating properly or it’s throwing an error code, call us. Even if you’ve had a serious grease fire that has destroyed mechanical and electrical components, it is almost always more affordable to repair your Traeger than to buy a new one.

Can I supply my own grill replacement parts?

Absolutely. If you supply the correct part, we’ll install it.

Do you carry common grill replacement parts on service calls?

Yes. Our grill technicians carry common replacement parts on cleaning and repair service visits. We use genuine brand name replacement parts and are often able to make repairs on the spot.

What gas grill parts are most likely to be replaced?

The most common gas grill parts we replace are failed ignition systems, regulators, and hoses.

Can GrillMaster get rid of mice living in my grill?

Absolutely. If you discover that a family of mice has moved into your grill, we’ve got your covered. Mice and other rodents love to nest in grills over the winter, especially if you’ve left any charred food and grease on your grill. We’ll remove any mice, their droppings, and any trace of their presence and thoroughly clean, inspect, and sanitize your grill.

How often should you deep clean and degrease your grill?

That depends on how often you use your grill. Typically, our clients ask us to deep clean their grills at least once a year. But twice a year becoming common as more people invest in premium grills and grill year-round. To customize a regular or seasonal cleaning and maintenance plan that’s right for you, give us a call at 617-595-6400.

How long does it take to clean my gas grill?

Professional gas grill cleaning is a dirty job that takes time and attention to do right. The amount of time it will take to clean your grill depends on its size and condition. Most of our grill cleaning service calls take between 2 and 5 hours.

What parts does GrillMaster’s grill cleaning service include?

GrillMaster’s signature grill cleaning service deep cleans, degreases, and sanitizes your grill. You can find a complete list of the grill parts we clean and learn more about our grill cleaning service here.

What kind of grills does GrillMaster clean?

GrillMaster cleans freestanding and built-in gas grills from every major brand, including Weber, Lynx, DCS, Blaze, Bull, MHP, Napoleon, Twin Eagles, Fire Magic, American Made Grills, Summerset, XO, Hestan, and Kalamazoo. We also clean wood-pellet grills from Traeger, Green Mountain, Memphis, and other leading brands.

What other grill cleaning and repair services does GrillMaster offer?

GrillMaster provides a complete range of gas grill services. In addition to grill repair and grill cleaning, our clients rely on us for gas grill safety inspections, gas grill assembly, and outdoor kitchen grill service and maintenance. Our clients also call us for expert advice about choosing and purchasing new grills. We also clean and service outdoor gas fire pits.

Is my Traeger supposed to smoke all the time?

No. All smoke is not good smoke. Thick and persistent smoke is a usually a sign that your wood pellet smoker is overdue for a deep cleaning and degreasing. Excessive smoke may also be due to ignition and mechanical system failures caused by grease, ash, or moisture. Humidity is notorious for turning wood pellets into gummy pulp that clogs augers and prevents proper ignition. The bottom line: Your Traeger needs to be inspected to identify the underlying problem and the correct remedy.

Does GrillMaster provide Traeger smoker repairs near me?

Yes! GrillMaster provides professional smoker cleaning and repair services in Massachusetts, Connecticut and Rhode Island for all major wood-pellet grills and smoker brands. For a prompt estimate to clean your wood pellet grill or smoker, give us a call at 617-595-6400, or contact us online.

Should you repair or replace your gas BBQ grill?

At GrillMaster we get this question a lot. The answer depends on several factors, including the brand, age, and condition of your grill and how often you use it. For friendly, expert, no-nonsense advice based on your grilling needs, give us a call at 617-595-6400 or contact us online.

Does GrillMaster provide grill repair near me?

Yes! GrillMaster provides expert BBQ grill repair services in Massachusetts, Connecticut, and Rhode Island for all major gas grill brands. For a prompt estimate to repair your grill, call GrillMaster at 617-595-6400, or contact us online.

Can GrillMaster help me assemble or install a new grill for my outdoor kitchen?

Yes. If you are upgrading your outdoor kitchen with a new grill, our experienced technicians will make sure your purchase is assembled and installed properly. We’re also happy to share our advice about grill performance, reliability, and longevity before you buy.

What other luxury grill services does GrillMaster provide?

GrillMaster provides a complete range of services for premium and professional gas grills, wood-pellet grills, and smokers. In addition to grill cleaning services, our clients rely on us for grill repair services and replacement parts, grill safety inspections, custom grill installations, and winter storage. We also clean and service outdoor gas fire pits. Our clients also call us for expert advice about choosing a premium gas grill that meets their needs and new grill purchases.

Does GrillMaster provide outdoor kitchen grill services near me?

Yes! GrillMaster provides professional luxury grill cleaning and repair services in Massachusetts, Connecticut, and Rhode Island for all major luxury grills and smoker brands. For a prompt estimate, give us a call at 617-595-6400, or contact us online.

What other BBQ grill services does GrillMaster provide?

GrillMaster provides a complete range of gas grill services. In addition to grill cleaning services, our clients rely on us for grill repair services and replacement parts, gas grill safety inspections, grill assembly and outdoor kitchen gas grill service and maintenance. Our clients also call us for expert advice about choosing the right grill and new grill purchases. We also clean and service outdoor gas fire pits.

Does GrillMaster provide grill cleaning services near me?

Yes! GrillMaster provides professional grill cleaning and repair services in Massachusetts, Connecticut and Rhode Island for all major gas grills and smoker brands. For a prompt estimate to clean your grill or smoker, give us a call at 617-595-6400, or contact us online.

How much does a grill cleaning cost?

At GrillMaster, we believe in providing exceptional value. In fact, our clients are pleasantly surprised to discover how affordable it is to deep clean, degrease, inspect, and sanitize their BBQ grill. Grill cleaning services vary according to model and condition. For a prompt estimate to clean your grill, call us at 617-595-6400, or contact us online.